The Statistics window and the line commands allow you to manipulate
statistics in the following formats:
- Statistics data
- This is the raw data collected
by Blueworx Voice Response and
is stored in a DB2 database. For more information, see Statistics data.
- Standard reports
- Blueworx Voice Response creates
a standard set of reports using some
of the statistics in the database. For more information, see Standard reports.
- Archived report files
- You
can save each standard report in the format used for archived reports in Blueworx Voice Response for AIX Version 1.
For more information, see Archived report files.
- Log files
- Some statistical
data (the call detail records, created by Blueworx Voice Response itself) can be
recorded in an ASCII file called $CUR_DIR/oamlog/cdr.log, in
addition to being recorded in the database. If the call detail record is insufficient
for your logging purposes, your voice applications can create private
event logs, using the LogEvent state table action. These logs
can contain any data the application needs to log. You can use a mixture of
the call detail record and a private event log to record application activity.
For more information, see Log files.
- Archived log files
- Log
files can be copied to the $ARC_DIR/oamlog/ directory. The name of the file has .arc appended
to it. For more information, see Archived log files.
The Statistics window and the line commands allow you to manipulate reports,
logs, archives (both report and log archives), and statistics data.