standard reports

Each of the standard reports is a view of the statistical data recorded by Blueworx Voice Response, containing statistics for a single defined period. The reports are not stored in the database; they are created as required. Opening a report is opening a window on the database.

Figure 1. Managing statistics and reports online

This diagram shows that data from a DB2 statistics database can be used to produce standard reports. These reports can be stored in a printable format, viewed on the screen, printed out or stored as an archive file. Standard reports are created automatically when required and then deleted. None of these actions remove the statistics data itself from the DB2 database — this requires a specific delete action. Details of the different standard reports are given in the table that follows the diagram.

The standard reports and the database tables from which they are created are shown in Table 1. For detailed information, see Standard reports and Statistics database table formats.

Table 1. Standard reports produced by Blueworx Voice Response
Report name	Purpose	DB2 table
Application report	Summarizes call activity by voice application at 30-minute intervals.	sm_appl table
Event report	Tracks how often a system event occurs while Blueworx Voice Response is running a voice application that includes the LogEvent action.	sm_events table
HostApplErrors report	Indicates how many of the 3270 terminal sessions that should have been available to exchange data with a single remote 3270 application were not available. The information is reported for 30-minute intervals.	sm_host_appl table
HostApplUsage report	Indicates the maximum number of 3270 terminal sessions that were available and the maximum number that were used to exchange data with a single remote 3270 application. The information is reported for 30-minute intervals.	sm_host_appl table
HostLinkErrors report	Indicates how many of the 3270 sessions that should have been available to communicate with a single 3270 host were not available.	sm_host_link table
HostLinkUsage report	Indicates both the maximum number of 3270 terminal sessions available and the maximum number used to exchange data with a single remote 3270 host. The information is reported for 30-minute intervals.	sm_host_link table
SystemStats report	Summarizes resource usage by the system and system availability at 30-minute intervals.	sm_sys_stats table
Termination report	Shows the action a state table was executing when a call terminates.	sm_term table
Traffic report	Summarizes call activity by channel.	sm_traffic table