What to expect when you contact Blueworx Support

When you contact support, you will be communicating with someone who assumes that you have first tried to analyze the problem and solve it yourself, and they will want to know what happened. The more information you can provide, the more quickly Blueworx can help.

Before contacting Blueworx Support, use the guidance given in Analyzing the problem to analyze the problem, and then use the information in Solving Blueworx Voice Response problems to try to solve the problem yourself—this is sometimes the quickest and easiest method.

Apart from your analysis of the problem, have the following information ready:

• Your customer number.
• Whether the problem is new.
• A phone number where you can be reached.
• A feeling for the business impact or severity of the problem you are reporting. Use the information in Determining problem severity as a guide.