Analyzing the problem

To solve any problem you might be having with Blueworx Voice Response, start by trying to identify the cause. First, catalog the symptoms. Then determine the state of the system; for example, calculate how much disk space is available, what levels of software are installed, and how the operating environment has been defined.

When you have collected all the necessary information, use Solving Blueworx Voice Response problems to identify and solve the problem. If you then need to consult an Blueworx specialist, your analysis will hopefully provide all the required information. In addition, before you call support, make sure you have fully documented the problem and assigned it a severity level.

This section is organized as follows: