Blueworx Voice Response consists of more than just hardware and software components. When you buy Blueworx Voice Response, you also get access to system support for the product. Part of this support is the on-line help and the documentation that comes with the system. The documentation describes how to use Blueworx Voice Response to meet your business needs. In addition, Blueworx Voice Response includes a network of support resources, available up to 24 hours a day, 7 days a week depending on your service agreement with Blueworx.
If you have a problem with Blueworx Voice Response, first analyze the problem, using the guidance provided in Analyzing the problem, and gather all the relevant information that you can. Next, use the information in the subsequent sections to try and find a solution to the problem. If you cannot find sufficient information to help you solve the problem, contact Blueworx Support.
This section provides an overview of the support that you can expect from Blueworx.