Setting call progress tone parameters for outbound dialing
Call progress tones are primarily used for outbound dialing and call transfer. Tracking the tones allows Blueworx Voice Response to return the status of a call to the state table that attempted to make or transfer it. The state table can then take suitable action in response. For example, if a busy tone is detected, the state table can terminate the call and try again later.
Setting parameters for hangup tone detection To operate most effectively, a voice application needs to be able to detect, as soon as possible, when the caller, or called party, hangs up without completing the transaction. Otherwise, you might be paying for unnecessarily long calls. Some switches issue a constant tone to indicate that the far end has hung up. Other switches, particularly those using loop start protocols, issue a cadenced tone to indicate far-end hang up. Providing the Signaling Type parameters are configured correctly, Blueworx Voice Response can detect these tones, and pass the information on to the voice application so that it can end the call.
Setting parameters for voice interrupt detection Voice interrupt detection allows a caller to interrupt the playing of a prompt or a voice segment by speaking. Voice interrupt detection is controlled using three system parameters and four system variables. The system parameters specify default values for the whole system. These three parameters can be overridden for an individual application by the use of system variables. The other system variable turns voice interrupt detection on or off. This action cannot be done system-wide.
Setting line code and framing mode parameters Whether you have used System Configuration or Pack Configuration to configure the telephony environment, you might need to set suitable values for system parameters in the Trunk Interface parameter group.
Setting parameters for redial limitation The redial limitation facility allows you to configure Blueworx Voice Response to prevent further calls to number after it has been dialed unsuccessfully a certain number of times in a certain time period. You can control this facility using the following system parameters: