Transfer Types Supported in Blueworx Voice Response

Blueworx Voice Response supports using several types of call transfer to reroute calls to another SIP endpoint - that could be an agent or an external user or service. The type of transfer that you might want to use will depend on whether or not BVR is intended to stay involved in the call and the network you are operating on.

The types of transfer we support are:

Note that if using standalone VoiceXML (that is, VoiceXML not started and managed by Call Control XML) only blind/consultation transfers will work. CCXML-started VXML can request any type of transfer and CCXML can transfer independently of VXML