This section gives an overview of the Operations menu.
You can also start and stop servers dynamically.
- System monitor
- Click this option for a real-time graphical display of:
- CPU usage
- Buffer pool usage
- Hard disk usage
- Alarm conditions
- Trunk and channel status
- 3270 session manager
- You can check on the status of all 3270 sessions at a glance. You can
also monitor the activity of an individual session. The information being
passed back and forth is shown in real time. You can see the sequence in which
the server is manipulating screens, and which fields the server is using on
each screen. You can dynamically allocate sessions to 3270 servers, remove
stalled sessions from service, and stop stalled 3270 servers - all without
stopping Blueworx Voice Response.
- Custom server manager
- You can monitor the status of your custom servers. Available information
includes:
- The AIX process ID (PID)
- How often the custom server is used
- How many telephone calls are accessing it
- The last function that it executed
- Statistics
- After you develop an application and start to use it, you will probably
want to know how well it is working. Which options are used most often? At
what point do callers usually feel satisfied and disconnect? How often does
a caller ask to speak with an agent?
Blueworx Voice Response automatically collects information
about each call. You can view the information online, or have Blueworx Voice Response generate
and print reports automatically at preset intervals, or whenever you want
them.
- Immediate shutdown
- This option closes each channel immediately without waiting for any
calls to stop.
See Shutting down Blueworx Voice Response for more information.
- Quiesce shutdown
- This option shuts down the application more gracefully. Blueworx Voice Response monitors
all channels and closes them separately as calls to each channel stop.
See Shutting down Blueworx Voice Response for more information.