Music available status

The music available status is queried every few seconds, at the same rate as the channel status. If a tune is not listed, that means it is not currently being played by a music player, and is therefore unavailable for use by a voice application.

If a tune appears on the list, it is eligible for a state table to make it audible to callers, by performing a ControlMusic action.

Playing means that the tune is available for use by a voice application using this pack.

Underrunning means that, since the last query, Blueworx Voice Response has run out of music to play. This can occur for one of the following reasons:

• The music player custom server is just starting up or shutting down. Underrunning is normal at these times.
• The system is overloaded. If underrunning is a persistent problem, you may need to take some action to improve performance.
• Either the low or the high water mark specified by the music player custom server is too low.
• The music player custom server cannot get data fast enough because of LAN problems.

For information about designing and writing applications that use the ControlMusic action and about designing and writing your own background music subsystem, see the Designing and Managing State Table Applications information.