The Termination report keeps track of where callers were in the call flow at the time of call termination. Terminations are summed by termination type (application hangup or caller hangup), according to the value of system variable SV162 at the time of call termination. The reported information can help you pinpoint the source of any problems callers may be having with a voice application.
By default, SV162 contains the label of the state from which the application branched or fell through to the CloseEverything or TerminateCall action to terminate a call. However, the voice application developer can use an AssignData action to assign a different value to the variable for cases in which different information would be more useful.
Termination report
System: luton Printed: Apr 22, 1997 at 19:39
Activity from: April 22, 1997 To: April 22, 1997
Application: Welcome
____________________________________________________________________________
|
State | Total Appl Caller
| Calls Hangups Hangups
___________________|________________________________________________________
|
answer | 3 2 1
___________________|________________________________________________________
|
Total | 3 2 1
% | 66% 33%
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