Starting the Cisco ICM custom server

This section explains how to start the Cisco ICM custom server and how to test it.

To start the Cisco ICM custom server from the Blueworx Voice Response Welcome Window:

1. Click Operations —> Custom Server Manager.
2. Click Run Status of the GeoTel custom server.
3. Click Start.

   The run status changes to ACTIVE. A process ID is filled in.

When the Cisco ICM custom server is started:

• The configuration parameters are verified.
• The service definition file is loaded and verified.
• The connection with the ICM is made. If the Cisco ICM custom server cannot make the connection, it waits for a specified number of seconds, then tries again.
• A snapshot of the state of the trunks and services that are available on Blueworx Voice Response is sent to the ICM.

If any errors occur during the initialization of the Cisco ICM custom server, the initialization ends and error messages are written to the Blueworx Voice Response error log.

If the connection to the ICM is broken, an error is logged and the Cisco ICM custom server tries to reconnect to the ICM. When the connection is broken, a status code is returned to any application that is using the Cisco ICM custom server. When the ICM is reconnected, a snapshot of the state of the trunks and services is sent to the ICM, and an information message is logged.