Stage 9: Is the Enablement package working?

Repeat this stage for each Blueworx Voice Response client in the SS7 cluster:

  1. Log onto the Blueworx Voice Response client as dtuser.
  2. From the top level of the Blueworx Voice Response GUI select Operation —> Custom Server Manager. From the list, check that the following custom servers are present:
    • SS7_D7
    • D7WVRErrorReport
Status Action
If either is missing Go to stage 9a
If both are present but either is not running Go to stage 9b
If neither of the above conditions apply Go to stage 9c

Stage 9a: The custom servers have not been imported.

Try the following solution:
  1. Logon as dtuser.
  2. Enter the SS7_MAINT command.
  3. From the top level menu, enter S (SS7 Server/WebSphere Voice Response Client).
  4. From the submenu, enter W (Configure this Machine). This performs the Blueworx Voice Response client configuration process, including the import of the custom server at step 5. Watch for any errors being reported.

Stage 9b: A custom server is not running

While monitoring the Blueworx Voice Response system monitor screen, start the custom server(s). A white information alarm will report that the SS7_D7 has started. Select from the following outcomes:
Outcome Action
No further alarms are reported Go to Stage 10.
Alarm 30038 is reported Go to stage 9c
Alarm 30001 is reported Go to stage 9d
A number of alarms 30008 are reported Go to Stage 9e

Stage 9c: One or more configuration files cannot be located

Try the following to correct this situation:
  1. Logon as dtuser.
  2. Enter the SS7_MAINT command.
  3. From the top level menu, enter S (SS7 Server/WebSphere Voice Response Client).
  4. From the submenu, enter W (Configure this Machine). This performs the Blueworx Voice Response client configuration, including copying the configuration file at step 7. Watch for any errors being reported.

Stage 9d

The 30001 alarm indicates that the SS7_D7 custom server has been rejected when attempting to bind and activate the ISUP interface. Try the following:
  1. If the SS7 Server has been redefined recently, check that this Blueworx Voice Response client has received an updated copy of its configuration files. Refer toInstallation on a Blueworx Voice Response client.
  2. If subtext suggests that the a GRPID does not exist, check that the Blueworx Voice Response pack configuration matches the values that were configured in SS7itty.

Stage 9e

Clear the alarms from the system monitor and if they do not reoccur, go to Stage 10. Otherwise, this might suggest that there is a compatibility problem between the SS7 variants, in which case seek further advice.

Parent topic: Problem determination