Monitoring and changing pack operating status

The System Monitor window enables you to control the status of each trunk and all the telephony channels belonging to it while Blueworx Voice Response is running.

  1. To display the System Monitor window, at the Welcome window select Operations —> System Monitor

    Screen capture of a System Monitor window, as described in the text that follows the figure

    The Trunks and Channels section of the window shows the status of all configured trunk lines, how many channels are in service, and how many channels are active. This example shows that Blueworx Voice Response is connected to six trunks. Five of the trunks have a status of in Service, and the first, third and fourth trunks have 20 channels active out of the 30 in service—the remaining trunks have no active channels.

    A Trunk Status button displaying the word ALARM means that at least one channel is in the alarm state. A Trunk Status button displaying the word BLOCK means that at least one channel is in the blocked state and no channels are in the alarm state.

    The buttons in the Channels column normally display two numbers in the format aa⁄bb, where aa is the number of active channels, and bb is the number of channels in Service. If all channels are out of service, the channel entry will be 00⁄00. If all channels are in Service but idle, the channel entry will show 00⁄24 for T1 trunks and 00⁄30 for E1 trunks.


    Screen capture of the trunk status pop-up menu. The options are described in the table below.

  2. Changing the status of a pack or all its channels using the pop-up menu: To use the pop-up menu with the mouse:
    1. Click on the Trunk Status button for the required pack to display the pop-up menu.
    2. Click on the required state.
    To use the pop-up menu with the keyboard:
    1. Press Tab to move to the Trunk Status button for the required pack.
    2. Display the pop-up menu by pressing Shift+F10.
    3. Use the up and down arrow keys to select the required state.
    4. Press Enter.

    The only actions available are those that are valid for the current trunk status. Table 1 explains what each action does.

Table 1. Actions on Trunk menu

Action

Purpose

Resulting trunk status

Music Available

To open Music Available window

—

Quiesce

To stop a pack being used without stopping any calls that are currently in progress. As a channel becomes Idle, it is automatically changed to Blocked. When all channels are Blocked, the trunk is automatically disabled.

Quiescing, followed by Available

Enable

When you have configured the pack and are ready to use it.

The pack may be in the Enabling state for some time. You can cancel the Enable command by selecting Disable.

Enabling, followed by In Service

Disable

To prevent a pack from being used.

Available (trunk cannot be used)

Remove

When you want to physically remove the adapter. The trunk is already disabled

Defined (trunk cannot be used; adapter can be removed)

Make Available

When the adapter is present but you are not ready to use the pack.

Available (trunk cannot be used)

Channels In Service

When you want to start processing calls.

In service. The background color of the Channels box becomes blue

Channels Out of Service

To remove all channels from service and prevent their use for processing calls.

In service. The background color of the Channels box becomes white
Parent topic: Packs and channels