Service Control Interface scenarios and examples

This section provides a variety of practical examples that demonstrate how you can use the Cisco ICM.

All examples in this section assume that the call has already been answered by the application, and are intended to show only Cisco ICM custom server activity.

The Peripheral Gateway that is shown in these examples is a Cisco provided piece of hardware (an IBM-comaptible PC running Windows NT) that interprets between the ICM and the VRU. For example, the PG takes messages from the ICM and converts them into the format that the VRU can interpret.