Telephone network

Before you can decide what hardware and software you need for Blueworx Voice Response, you must consider the telephony environment with which the voice processing system will interface.

This section includes information about the following topics:

Planning the telephony environment
Blueworx Voice Response can work with a variety of different types of connection to the telephone network. These connections provide different capabilities, which in turn affect the types of application you can provide when using Blueworx Voice Response. Similarly, telephony regulations and public networks vary from country to country. This section provides much of the information that you need to plan your configuration.
Choosing the application to answer incoming calls
Estimating telephony traffic
Because connecting Blueworx Voice Response to the correct number of channels is critical to success, you need to estimate how much telephony traffic you expect to process with Blueworx Voice Response. You must do this before you can decide what hardware and software to order:
Planning the switch configuration
You might want to think about adjusting the configuration of the switch to which you are connecting Blueworx Voice Response. The switch is configured to work in your current operating environment. That environment changes when Blueworx Voice Response is installed. This section suggests some switch configuration issues that you should consider. Some of these issues arise from the presence or absence of queuing. The previous section suggested other common switch features that might require attention. Your switch vendor or telephone service provider can help you determine whether your switch requires some operational accommodations or reconfiguration.

Parent topic: Planning to install Blueworx Voice Response