Configure this section if using Genesys CTI server
This section is OPTIONAL; MANDATORY parameters only need to be specified if this section exists
The header for this section is [gcti]
| Name | Mandatory | Type | Default | Description |
|---|---|---|---|---|
| server_name | yes | string | N/A | The address of the server, as ISERVER:port@hostname - e.g. ISERVER:7600@blackbird |
| client_name | yes | string | N/A | The identifier for BVR within Genesys e.g. bvr123 |
| call_id_range | yes | string | N/A | The numbers to register with the Genesys server on startup, before any calls have come in e.g. 28301-28304 |
| aai | no | string | A string of key=value pairs separated by a consistent separator character. e.g. Name=J Doe:Bank=National | |
| aai_separator | no | string | : | The character separating the key-value pairs in the aai string. Note - this character can be overridden on object invocations of Genesys calls. |
| type | no | string | CalledNumber | Either "CalledNumber" or "Address". Presents the called number or value based on code for trunk and channel at start of called number to Genesys |