Normally when Blueworx Voice Response is configured to use Genesys CTI telephony functionality, calls are transferred using Genesys CTI. However, if for some reason a SIP transfer operation using Genesys CTI cannot be completed satisfactorily, perhaps because there is a problem with the Genesys CTI server, it is possible to specify that the transfer is made by Blueworx Voice Response instead.
By default, the Blueworx Voice Response VoiceXML property com.ibm.gcti.usewvrtransfer is set to false. To specify that SIP Genesys CTI call transfers are re-routed through Blueworx Voice Response using the DTJConsult state table method described in Implementing SIP Call Transfer operations, set the VoiceXML property com.ibm.gcti.usewvrtransfer is to true in the VoiceXML document.
See also the descriptions of the <property> and <transfer> elements in VoiceXML elements and attributes.