If you have a problem with a custom server that you developed, use custom server tracing to determine whether the problem is in your code. Custom server trace is described in Blueworx Voice Response for AIX: Custom Servers.
If you have a problem with a signaling process that you developed, use signaling interface tracing to determine whether the problem is in your code. Signaling interface trace is described in Blueworx Voice Response for AIX: Programming for the Signaling Interface.
If you have a problem with a program that uses Blueworx Voice Response C-language subroutines, and you need help from Blueworx Support, you must provide a test case that contains no copyrighted code. This applies to:
If all your code is copyrighted, send the binary files only. They are sufficient in most situations to isolate the cause of the problem. Alternatively, create a test case that contains no copyrighted code.