When a voice application does not accept the data that a caller
keys in, check the following:
- Is the caller pressing the pound key (#)?
- If the caller has to enter a string of digits, check whether the
GetData action requires the # key to be pressed at the end of the
string. Use the State Tables option on the Development menu
to ensure that the GetData action is properly defined. If the caller
must press the # key, it helps if the preceding prompt makes this
clear.
For more information see the Blueworx Voice Response for AIX:
Application Development using State Tables information.