Play latency time greater than defined threshold value
While playing voice data with PlayPrompt, PlayAudioName, PlayGreeting, PlayVoiceMessage, or PlayVoiceSegment, the delay between voice being requested by the application, and the voice actually being played, became greater than the defined threshold defined by the system parameters in "Application Server Interface". This equates to an increased period of silence being heard by the caller leading to a decreased quality of service. Note: This report is based on an average calculated every minute.
Check for excessive disk, CPU, or network load, which cause delays in retrieving voice data from local disk or a remote SSI server. If using a remote SSI server also check for excessive load on the server and examine NFS performance.
Yellow
Log, System Monitor, Alertable