State table voice application components

To create a Blueworx Voice Response state table voice application that uses the MRCP API, you need to develop various components for the Blueworx Voice Response client system and the MRCP telephony Text-To-Speech system. Both these systems provide a range of easy-to-use tools to aid the process. The following chapters describe each component, and the tools used to develop them.

A Blueworx Voice Response state table application consists of:

State tables, which control interaction with the caller and with MST and other custom servers
Prompts, which control the voice segments played to the caller
Voice segments, the spoken output heard by the caller
An application profile, which connects the incoming call to a specific state table

and, optionally custom servers that give you access to application data.

Blueworx Voice Response AIX applications are written by creating state tables. The standard Blueworx Voice Response system actions allow the application to do such things as wait for, or make, a phone call, play voice.

The additional state tables supplied for MRCP extend the set of actions available to Blueworx Voice Response applications, enabling the applications to:

Take control of and manage text-to-speech resources and use them to synthesize speech from text strings.