The sm_appl table holds the information used to produce the Application
report.
Table definition
sm_appl:
system_name varchar(15),
appl_name varchar(15) not null,
appl_hups int,
caller_hups int,
total_calls int,
duration int,
time_stamp timestamp
Fields
- appl_hups
- Number of hang-ups originated by application
- appl_name
- Value of first_stbl in sm_ccr.
- caller_hups
- Number of hang-ups originated by the caller
- duration
- Duration of the call in seconds
- system_name
- The Blueworx Voice Response system to which the data applies.
- time_stamp
- A 30 minute time period (date and time).
- total_calls
- Total calls processed by the application.