The following terms and abbreviations are defined as
they are used in the context of this information. If you do not find
the term or abbreviation you are looking for, see IBM Dictionary
of Computing, McGraw-Hill, 1994 or the IBM: AIX Version
4.3: Glossary, SC23"2513.
A
- annotation
- An alphanumeric string used to mark a grammar when it is defined.
When the grammar is used in an application, both the word and the
alphanumeric string are returned to the application.
- ACD
- Automatic call distribution or automatic call distributor. A feature
that enables incoming calls to one dialed number to be routed to any
member of the ACD group, all of whom can provide the same service
to the calling party. Automatic call distribution enables the efficient
distribution of a high volume of incoming calls.
- agent
- A call center employee whose job it is to handle incoming and
outgoing telephone calls. Synonym for service representative.
- ANI
- Automatic Number Identification. A service offered by commercial
telephone networks, which provides the directory billing number associated
with a calling party. This is the telephone number of the incoming
call, which can be used for call setup or passed by the switch to Blueworx Voice Response, which
can then use it to retrieve data from business databases. Often used
as a synonym for calling number.
- announcement
- A message played to callers, without expecting any response from
them. For example: (1) “Welcome to our Telephone Banking Service.”
(2) “Please wait while your order is being processed.”
- application
- A pointer to the Java class that provides the main entry point
to a voice response service or voice
application.
- application group
- Contains one or more applications.
- application name
- The name by which the Java and VoiceXML environment knows
the application.
- application node
- A logical entity associated with a single Java virtual machine
(JVM), which can be used to run Java and VoiceXML applications. The
application node can be local to the voice response node, or remote
from it. Contrast with voice response node. See also remote
application system.
- au
- Format for audio files. When importing an au file, the encoding,
sample size and sample rate information is taken from the au file
itself. The data stored in the au file may be μ-law, a-law or PCM.
For μ-law and a-law it must be single channel with 8-bit sample size.
It may have any sampling rate. For PCM it may be 8-bit or 16-bit sample
size (mono or stereo). When exporting to an au file the data format
used is 8-bit, 8kHz, μ-law. Non-PCM au files must be mono.
B
- base Blueworx Voice Response system
- The Blueworx Voice Response system
that provides voice processing support for voice applications.
- bean
- Short for JavaBean, a reusable Java component.
C
- call
- Telephone call.
- called number
- The number dialed by callers to reach the voice application, or
the number dialed when making a call.
- caller
- (1) Any person, device, or system that makes a telephone call.
(2) Often used to refer to any user of a voice application, even when Blueworx Voice Response has
made an outbound call and the user is really the called party.
- calling number
- The number from which a call is made.
- CallPath
- Genesys product that provides support for call center applications.
- CallPath Enterprise Server
- Genesys product that provides support for call center applications.
- configuration
- The definition of your Java and VoiceXML environment,
including the mapping of called numbers to application names, hosts, nodes, application groups, applications, speech recognition
services, and text-to-speech services.
- configuration database
- An object in which information about the Java and VoiceXML environment is
recorded, including the mapping of called
number to application name. Contains one or more configurations.
- configuration file
- A text file used to edit and update the configuration database.
D
- delimiter key
- Any of the keys on the telephone keypad, which a voice application
can designate for use to terminate input in the same way as the enter
key is used on a computer keyboard.
- disconnect
- Terminate a call.
- DNIS
- Dialed number identification service. A service supplied by the
public telephone network to identify the number actually dialed. For
example, calls placed to two or more 1-800 numbers will arrive at
the same call center switch. Upon arrival, DNIS tells the switch which
one of the 1-800 numbers was actually dialed. DNIS can be used by Blueworx Voice Response to automatically
select between several business database applications. Often used
as a synonym for called number.
- DTMF key
- One of the keys on the telephone keypad. See dual-tone multifrequency signal.
- DTMF sequence
- One or more dual-tone multifrequency
signals, which can be sent by an application.
- DTMF signal
- See dual-tone multifrequency
signal.
- dual-tone multifrequency signal
- A signal sent by pressing one of the telephone keys. Each signal
is composed of two different tones.
E
- entry field
- An opportunity for the caller to enter data, by pressing keys
or speaking. A voice application entry field includes both the voice
description (the “message”) and the length of time allowed, and, if
necessary, the key to be recognized as an enter key.
H
- hang up
- Terminate a call.
- host
- A system with an IP address. Contains one or more nodes.
I
- interactive voice response (IVR) application
- See voice application.
- IP address
- Internet Protocol address. See IP
hostname
- IP hostname
- The name of a host used by Internet Protocol. In Java and VoiceXML environment dialogs,
specify a name that is resolvable by your name server.
- Java and VoiceXML environment
- The code that allows a Java or VoiceXML voice application to communicate
with a base Blueworx Voice Response system.
J
- JavaBean
- See bean.
- Java Development Kit (JDK)
- The set of Java technologies made available to licensed developers
by Sun Microsystems. Each release of the JDK contains the following:
the Java Compiler, Java Virtual Machine, Java Class Libraries, Java
Applet Viewer, Java Debugger, and other tools.
- Java Runtime Environment (JRE)
- Software comprising the Java virtual machine and some class libraries,
which enables you to run (as opposed to develop) Java applications.
- Java Telephony API (JTAPI)
- Java Telephony Application Programming Interface. A portable,
object-oriented application programming interface for Java-based computer-telephony
applications, ranging from call center applications, through voice
response applications, to web page applications.
- Java Virtual Machine
- The platform-specific software that translates Java instructions
into platform-specific instructions, thereby allowing a Java program
to run on any platform.
- JDK
- See Java Development Kit
(JDK).
- JRE
- See Java Runtime Environment
(JRE).
- JTAPI
- See Java Telephony API (JTAPI).
- JTAPI configuration
- A user interface for configuring the JTAPI section of the CallPath Enterprise Server profile
initialization file and telephony applications.
- JtapiPeer
- A specific implementation, by a vendor, of the Java Telephony API (JTAPI).
- JVM
- See Java Virtual Machine.
K
- key
- One of the keys on the telephone keypad. In some contexts, the
DTMF signal that corresponds to a key.
L
- line identifier
- Identifier used for the channel or line on which an outgoing call
is made.
- locale
- An industry-standard identifier for language and country, with
an optional use-defined variant. For example, en_UK is English in
the United Kingdom. You could define a locale “en_UK_fred” for a company
called Fred, or recorded in Fred's voice. The locale is used
to select voice segments to play in a voice application.
M
- menu
- A set of items from which the caller must select one.
- message
- Voice or other audio output played to the caller. Each message
is represented by a MediaType object.
N
- node
- When running Java and VoiceXML applications, a logical entity associated with a single Java
virtual machine (JVM). These nodes can be managed using the dtjplex command: see voice response
node, application node.
- nodename
- The name by which the Java and VoiceXML environment knows
the node.
P
- plug-in
- An accessory program used to alter, enhance or extend the operation
of a parent application program. Plug-ins are used in the Java and VoiceXML environment to
provide text-to-speech and speech recognition services.
- prompt
- Used only as a verb, as in “to prompt the caller for input”. The
noun for what the application says is message.
S
- single system image (SSI)
- A cluster of Blueworx Voice Response for AIX systems
connected together using a local area network. Each system (known
as a node) in the cluster is configured as either a client or a server.
See also voice server node.
- speech recognition technology
- The software or hardware that provides speech recognition capability
for your application.
T
- text-to-speech technology
- The software or hardware that provides speech synthesis capability
for your application.
- TTSService entry
- The definition of a text-to-speech
technology in the Java and VoiceXML environment configuration.
- TTSType
- The name of a text-to-speech
technology
V
- variant
- See locale.
- voice application
- A computer application that communicates information and interacts
with the caller via the telephone voice channel.
- voice recorder
- An opportunity for the caller to record voice data. Contrast with entry field.
- voice response node
- A logical entity associated with a single Java virtual machine (JVM), which provides for Java
and VoiceXML applications the connection to the telephony and voice processing function on the base
Blueworx Voice Response system. The voice response node can
also be used to run Java and VoiceXML applications. Contrast with application node.
- voice segment
- Recorded voice data to be played to callers.
- voice server node
- In an AIX single system image
(SSI), the system that contains the voice segments for
all clients in the single system image.
W
- Blueworx Voice Response
- IBM product
that provides support for voice applications.
- wav
- Format for audio files. A file encoding of wav indicates that
the audio file is a Microsoft WAV file. When importing a WAV file
the encoding, sample size, and sampling rate information is taken
from in the WAV file itself. The data stored in the WAV file must
be either in μ-law, a-law or linear encoding. For μ-law and a-law,
it must be single-channel with 8-bit sample size and 6kHz or 8kHz
sampling rates. For linear encoding, it must be mono or stereo and
8 or 16-bit sample size. When exporting to a WAV file, the data format
used is always 16-bits, mono and 8kHz sampling rate.