Checklist for putting a CCXML application into production:
| 1. | Make sure you have done adequate capacity planning. You need to know what your peak volume of calls will be. The base Blueworx Voice Response system must have adequate channels or lines to handle this. You may use one or more base Blueworx Voice Response system, each on the same host as a voice response node. See the General Information and Planning information for your base Blueworx Voice Response system. | |
| 2. | Install base Blueworx Voice Response systems as necessary: see the Installation information for your base Blueworx Voice Response system. | |
| 3. | Set up production voice response nodes as necessary: see Adding a new voice response node to the plex. | |
| 4. | Install CallPath support as necessary: see Adding telephony capability. | |
| 5. | Set up application nodes: see Setting up an application node. | |
| 6. | Ensure that other systems running your business applications are completely set up. | |
| 7. | Make sure each production voice response node has a NumToApp mapping for the new application, and that the number is defined to the base Blueworx Voice Response system: see Mapping CCXML browsers to a phone number. | |
| 8. | Ensure that you configure enough application nodes to handle the number of CCXML browsers required to handle the peak volume of calls. |