This section gives you a short summary of the Cisco ICM custom server. The following sections tell you about installing this component, checking the installation, and writing applications to use the Cisco ICM custom server.
The Cisco ICM custom server is an integrated component of Blueworx Voice Response for AIX. It allows you to use the ICM over a TCP/IP link (see Figure 1.)
The ICM allows you to create an organization-wide virtual call center and provide improved call distribution performance. For more information about the ICM, see Cisco’s Web pages at http://www.cisco.com.
Figure 1. Blueworx Voice Response and ICM
