Here's a brief reminder of the capabilities of all Blueworx Voice Response applications:
- Blueworx Voice Response applications
handle inbound calls.
- Blueworx Voice Response applications
make outbound calls.
- Blueworx Voice Response applications
can transfer calls.
- Blueworx Voice Response applications
interact with callers using spoken prompts.
- Callers interact
with Blueworx Voice Response applications
by using speech or the telephone
keypad.
- Callers can interrupt Blueworx Voice Response by using
speech (with speech recognition)
or the telephone keypad.
- Blueworx Voice Response applications
speak information to callers.
- Information can be prerecorded
or synthesized from text (with text-to-speech).
- Blueworx Voice Response applications
access, store, and manipulate information on local
or host databases, and on multiple databases on multiple computers.
- Blueworx Voice Response applications
can store and play back messages.
- Blueworx Voice Response supports
multiple voice applications on a single host.
- Blueworx Voice Response lets
you share voice, applications, and messages across multiple
hosts.
- It's easy to integrate Blueworx Voice Response state
table or Java voice applications
with computer-telephony integration (CTI) by using Genesys or Cisco
ICM.
- Blueworx Voice Response gives
you a choice of application programming environments:
- VoiceXML: the industry-standard voice programming language,
designed for
developing DTMF and speech-enabled applications, which are then located
on
a central web server, in the same way as other web applications.
- CCXML: the industry-standard call control programming language,
that allows
complex call control, or interaction with telephony operations.
- Java:
for developing voice applications on multiple Blueworx Voice Response platforms,
or for integrating your voice applications with multi-tier business
applications.
For outbound calls, a combination of CCXML and VoiceXML are the preferred
solution for telephony, rather than Java.
- State tables—for optimizing performance or for using all the Blueworx Voice Response functions, including Trombone and Background
music custom servers.