Introducing

Introducing Blueworx Voice Response

By bringing together your existing telephone network, business logic servers, and data communications network, voice processing with Blueworx Voice Response enables you to provide customers with the information they need via the telephone.

This diagram shows that a voice processing system comprises a telephone network, a voice processing component (such as Blueworx Voice Response), a business object server or web server, and a data communications network.

The basic Blueworx Voice Response voice processing system comprises:

One or more BladeCenter or Power Systems
The AIX operating system
The Blueworx Voice Response for AIX which connects to any VoIP/SIP network, switch, gateway or provider.

The first part of this describes the benefits of Blueworx Voice Response voice processing to a business, what the product's main functions are, and how they work.