General

CCXML is recommended for providing capabilities such as outbound calling and other advanced CTI functions, although applications that use a combination of both VoiceXML and Java are also supported.
VoiceXML is recommended for developing voice dialogs.
Custom servers can be used to extend the capabilities of the Blueworx Voice Response platform.
When CCXML is not configured for call handling, application profiles route each incoming call to a specific state table or to the Java and VoiceXML environment.
After CCXML has routed calls to the Java and VoiceXML environment, they can be handled by VoiceXML or Java applications, according to a configuration file.