Accessing other resources

The openness of the Blueworx Voice Response platform allows the system to access other resources such as speech recognition, text-to-speech, background music and call tromboning.
Speech recognition capability allows users to enter data and make choices by speaking rather than by pressing keys.
Text-to-speech capability is particularly useful if information changes too rapidly or the amount of information is too large to prerecord.
Speech recognition and text-to-speech can be provided by speech technology products. See supported speech technology products https://blueworx.zendesk.com/hc/en-us/articles/216765907-Blueworx-Voice-Response-Supporting-software-tested-levels