Start planning an application by surveying the requests for information that your company currently receives. Repetitive requests that are time-consuming for your personnel to satisfy are good candidates for voice applications.
Begin by serving your most important customers, or set up an application to service a pilot group. Provide a feedback mechanism to measure how the system is meeting your customers’ and employees’ needs. Encourage complaints.
Don’t expect the system to solve every problem from the first day. It’s important to set fairly easy and reasonable objectives which can be met during the initial phase of use, and then move on to more sophisticated applications as your staff and customers become better acquainted with the system.