Send a memo around your site announcing the planned installation date of a new voice application and describe clearly how the system works and what the benefits are to the staff. Conduct a promotional campaign for your customers explaining your new service and educate them in the use of the system by flowcharting the application for them. Also select a staff person who will serve as a contact for additional information and questions.
Assign someone to maintain the system and the applications. The role of the system administrator is to configure the system as required by your voice applications, establish the data interface between the system and your host computer, set up controls and authorizations, monitor system performance, and take whatever action is necessary to manage and keep the system up and running.