Introduction

This section begins with an overview of the process of providing a voice response service by means of a Blueworx Voice Response application, and the components that comprise an application. Subsequent sections elaborate on the steps in the process, introducing the components involved. These are followed by sections that give more information about implementing specific types of service, using specific techniques and technologies.

The process is assumed to be top-down, though iterative (as shown in Figure 1), and throughout the information, the organizing principle is to start with the high-level, broad view and progress through lower-level views to the details of individual elements.

Figure 1. The life cycle of a voice response service
This graphic is a schematic representation of the remainder of this section, with boxes labelled sequentially as Plan, Design, Implement and Test, Package and Distribute, and Maintain and Support. Progress through the boxes is shown to be a circular, iterative process.

This graphic is a schematic representation of the remainder of this section, with boxes labelled sequentially as Plan, Design, Implement and Test, Package and Distribute, and Maintain and Support. Progress through the boxes is shown to be a circular, iterative process.