How many people can access Blueworx Voice Response at the same time?

Some menu options can be used by only one person at a time, as shown in Table 1. If you select one of these options when it is already in use, although that user might be using the same administrator profile, the system displays the message “Program start request was denied” to inform you that the function is unavailable.

Table 1. Controlling access to menu options.
This table describes for each menu, the available control over the menu options and the number of people who can access the menu option at the same time.
Menu	Available control over options	Number of people at the same time¹
Configuration	You can permit or deny access to each of the following menu options:
	Pack Configuration —> Change System Configuration —> Change Many people can be authorized to use these options, but only one person at a time can actually select the Change option on eitherPack Configuration or System Configuration.	One
	Pack Configuration —> Browse System Configuration —> Browse You have no control over these options; anybody who can log on can select the Browse option on these menu options.	Many
	Administrator Profiles	Many
	Application Profiles	Many
	Subscriber Classes	Many
	Languages	Many
	Help Editor	Many
	Operations	You can permit or deny access to the whole menu.
Custom Server Manager		Many
System Monitor		Many
Immediate Shutdown		One
Quiesce Shutdown		One
Statistics		Many
Applications		You can permit or deny access to the whole menu.	Many
Note: For a single system image, ‘One’ in this column means one person at each node.

The Pack Configuration —> Change and System Configuration —> Change options are handled as one option; access is restricted to one person at a time to one of these options (see Introducing the system parameters). However, anybody can click Pack Configuration —> Browse or System Configuration —> Browse at any time.

More than one person at a time can access other options (see Table 1), but the system does not tell you when someone else is also using the option; the system does not prevent two people from modifying the same information at the same time, possibly with confusing results. Therefore it is very important for everyone using the system to coordinate with each other so that two people do not change, delete, or save any of the following at the same time:

State table
Prompt
Prompt directory
Custom server
Voice table
Voice segment
Voice segment directory
Application profile
Administrator profile
Help text
Subscriber class definition

With Custom Server Manager, System Monitor, and Call Information, the possibility of confusion exists if more than one person is trying to control the same resource.