The speech user interface guidelines presented in this information are an evolving set of recommendations based on industry research
and lessons learned in the process of developing our own VoiceXML
and telephony applications. For more information, refer to speech
industry literature and publications such as the following sources:
- Audio System for Technical
Readings (ASTeR) by T. V. Raman, a Ph.D. Thesis published by Cornell
University, May 1994.
- Auditory User Interfaces—Towards The Speaking Computer by
T. V. Raman, published by Kluwer Academic Publishers, August 1997.
- “Directing the Dialog: The Art of IVR” by Myra Hambleton, published
in Speech Technology, Feb/Mar 2000.
- Handbook of Human-Computer Interaction by Thomas K Landauer,
Martin Helander, and Prasad V. Prabhu, published by Elsevier Science,
Amsterdam, North-Holland, June 1997.
- How to Build a Speech Recognition Application: A Style Guide
for Telephony Dialogues (Second Edition) by Bruce Balentine,
David P. Morgan, and William S. Meisel, published by Enterprise Integration
Group, San Ramon, CA, 2001.
- Human Factors and Voice Interactive Systems by Daryle Gardner-Bonneau,
published by Kluwer Academic Publishers, Boston, MA, March 1999.