When Blueworx Voice Response has been running smoothly and suddenly develops problem, often
the reason is because an operating condition has changed. To determine whether
operating conditions have changed at your location, ask yourself the following:
- Have you recently installed a new release of software?
- Have you recently replaced or added hardware?
- Have you recently changed the telephony configuration on either the Blueworx Voice Response system
or the switch?
- If the problem is with a voice application, is it an application that
has recently been put into production?
- If the problem is with the 3270 host connection, has the network configuration
changed, or have any of the SNA profiles been changed?