E1 or ethernet signal loss qualified alarm
A signal loss (SL) occurs when Blueworx Voice Response is not receiving an E1 digital signal. Blueworx Voice Response sends the Remote Alarm Indication (RAI) signal to the far end. If the terminating equipment (PABX, channel bank, and so on) shows RAI, the transmission path from Blueworx Voice Response to the terminating equipment, the transmit side of Blueworx Voice Response, and the receive side of the terminating equipment are probably functioning correctly.
For a Digital Trunk Adapter: Check the telecommunication cables and connections to the network. Check that all cable connectors are firmly seated. Run the diagnostics described in the Problem Determination information. If the cable and Blueworx Voice Response are OK, the problem is with the terminating equipment or the transmission path beyond the Blueworx Voice Response telecommunication line cable. Call Blueworx Support with the details and results of all the tests you have tried. If this error occurs when Blueworx Voice Response is first connected to the terminating equipment, check that the transmit port on Blueworx Voice Response is connected to the receive port on the terminating equipment, and that the transmit port on the terminating equipment is connected to the receive port on Blueworx Voice Response. For DTEA: Check that the ethernet cables are properly connected to the DTEA adapter and to your other ethernet equipment (eg hub or switch). Check that your other ethernet equipment are functioning correctly. If the cable and Blueworx Voice Response are functioning correctly then the problem is with the network itself. Call Blueworx Support with the details and results of all the tests you have tried.
Red
Log, System Monitor, Alertable