Preparing for installation

Read this section before beginning to install, or migrate to, Blueworx Voice Response Version 6.1; thorough preparation will save you time eventually.

  1. If you have not done so already, read the Blueworx Voice Response for AIX: General Information and Planning information. This includes:
    • An introduction to the product, what it can do, and how to use it
    • What's new in this release
    • Information about planning your system.
  2. If you did not complete the planning checklist in the Blueworx Voice Response for AIX: General Information and Planning information before ordering Blueworx Voice Response, do so now. Then record the following details here for reference during the installation process.

    Is the communication to be via telephony switch, or using Voice over IP?

    Is the trunk interface E1 or T1?

    Is the signaling protocol CAS, ISDN or SS7? (This is referred to as Signaling Mode.)

    If using T1 ISDN with Non–Facility Associated Signaling (NFAS), what are the trunk identifiers allocated by the service provider and which trunk carries signaling?

    Trunk 1:

    Trunk 9:

    Trunk 2:

    Trunk 10:

    Trunk 3:

    Trunk 11:

    Trunk 4:

    Trunk 12:

    Trunk 5:

    Trunk 13:

    Trunk 6:

    Trunk 14:
     

    Trunk 7:

    Trunk 15:
     

    Trunk 8:

    Trunk 16:

    To what switch are you connecting?

    		  

     

    If using a CAS signaling protocol, for which protocol is the switch configured?

    Are you using an SP pSeries?

    What is the TCP/IP address of the pSeries computer?

    If you are using a remote display, what is the TCP/IP address of the remote display?

    What is the root password of the pSeries computer?

    Which phone number can you use to dial in to the sample application?

  3. Determine your installation method, either:
    • Installing Blueworx Voice Response for the first time.
    • Migrating to Blueworx Voice Response Version 6.1 from a previous release, using the migration utility to replace the previously installed level.

    For more information about the two migration methods, see Migration.

When you have completed the installation process described in this information, you should be able to make a call to Blueworx Voice Response and have it answer the call. If you are migrating from a previous release, your applications should still run correctly on the new release.

Keep track of your progress. A progress report is very useful to the Blueworx support representative if you find you need any help with the installation.

Parent topic: Preparation