Diagnosing unrecognized
DTTAs
If
the lsdev -C | grep rpq command lists any adapters
as Defined, or it does not list an installed adapter, this adapter
is not recognized by your system. In this situation, do the following:
- Turn off the computer.
- Remove the unrecognized adapter.
- Check for any obvious change. Check that the base and daughter
cards are firmly plugged together.
- Reinstall the adapter into the same card slot that it was removed
from.
- Turn on the computer.
- Login as the root (or obtain superuser privileges) if you have
not already done so.
- View the installed adapters (using lsdev -C | grep rpq).
- If it is still not recognized as Available, replace the adapter.
- Repeat Steps 1 through 5 of this procedure for any other adapters
your system does not recognize.
Running diagnostics on the DTTA
Ensure Blueworx Voice Response has been
shut down before running hardware diagnostics (otherwise Blueworx Voice Response will
experience unexpected failures).
To run
DTTA hardware
diagnostics, do the following:
- Login as the root (or obtain superuser privileges) if you have
not already done so.
- To set up the diagnostic test environment, type the following
command, then press Enter:
export RPQPATH=/usr/lpp/devices.iop_rpq
then
type the following command, and press Enter: export PATH=$PATH:/usr/lpp/devices.iop_rpq/bin
- To test an adapter once, type the following command, and press Enter:
rpqtest adapter_number 99 -I
Where adapter_number is
the card number corresponding to rpqioadapter_number.
You will be asked to confirm the PCI Mezzanine Connector (PMC) ID
(this should be 0xa1331). rpqtest will proceed through
the testing. If the diagnostics do not find any problems with the
adapter, they will end with the message Test completed.
- To test a single adapter continuously until it has stopped, add
the -C option to the previous command, as follows:
rpqtest adapter_number 99 -I -C
where adapter_number is
the card number corresponding to rpqioadapter_number.
This is a good reliability test. Note: rpqtest does
not require wrap plugs to be installed on the telephony (RJ45) interface.
- You should repeat rpqtest for each adapter in
the system to make sure that the hardware is working.
- If any test fails, the most likely cause is a faulty adapter which
should be replaced.
Note: For the DTTA, the
Field Replaceable Unit (FRU) is the entire adapter.