About this information

This information explains how to install and use the Cisco ICM custom server and how to link your Blueworx Voice Response for AIX® with DirectTalk® Technology system to the Cisco ICM.

GeoTel is now owned by Cisco Systems, and is called Cisco Intelligent Contact Management software (Cisco ICM). Blueworx Voice Response for AIX supports Cisco ICM version 1.0 through 7.0. If you want information about later versions, contact your Blueworx representative. For information on Cisco ICM functions that are supported by Blueworx Voice Response, see Cisco ICM custom server overview.