This section relates to the basic telephony interface between your switch (telephone exchange) and Blueworx Voice Response:
| What type of switch is Blueworx Voice Response going to be connected to? |
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| Manufacturer: |
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| Model: |
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| Software level: |
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| What type of signals does the switch receive? |
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| Analog? |
☐ | See Analog interface. |
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| T1 digital? |
☐ | (Canada, Japan, China (Hong Kong S.A.R.), U.S.A.) |
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| E1 digital? |
☐ | (Europe, Latin America.) |
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| Voice over Internet (VoIP) |
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| If the signals are digital, what type of signaling protocol is used? |
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| Channel associated signaling? |
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| Common channel signaling? |
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| Both? |
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| What channel associated signaling protocols are provided by the switch? |
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| What capabilities are available with these channel associated signaling protocols? |
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| Call transfer? |
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| Answer detect signal? |
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| Far-end hangup signal? |
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| What call information does the switch provide? |
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| Calling number? |
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| Called number or DNIS? |
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| What types of address signaling are supported by the switch? |
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| Decadic dialing (dial pulse)? |
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| DTMF? |
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| MFR1? |
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| How does the switch control address signaling? |
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| Ground start or wink start? |
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| Delay start? |
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| Immediate start? |
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| Dial tone? |
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| How does the switch send the called and calling numbers? |
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| In-band in the information channel? |
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| Out-of-band, in the signaling channel? |
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| Not at all? |
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| If your switch has a host computer interface, you can use an exchange data link between Blueworx Voice Response and the switch. What capabilities does the interface provide? |
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| Calling number? |
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| Called number? |
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| Reason for forwarding? |
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| Call transfer? |
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| Far-end disconnect signal? |
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| Message waiting indicator control? |
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| Which protocol is used? |
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| Application Connectivity Link (ACL)? |
☐ | See Exchange data link. |
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| Simplified Message Desk Interface (SMDI)? |
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| Simplified Message Service Interface (SMSI)? |
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| Voice Message Service (VMS)? |
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| Other? |
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| What type of physical link is used? |
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| X.25? |
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| RS232? |
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| Other? |
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| Which common channel signaling protocol? |
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| Signaling System Number 7 (SS7)? |
☐ | See Signaling System 7. |
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| Euro-ISDN? |
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| 5ESS 5E8/9/12 ISDN? |
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| DMS100 BCS34/36 ISDN? |
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| National 2 ISDN? |
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| TR41459? |
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| INS 1500 ISDN |
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| E1 QSIG |
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| Do you require call transfer facilities with ISDN? |
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| DMS250 IEC05 |
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| DMS100 NA007/008 |
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| E1 QSIG |
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| If the incoming signals are analog, you need a channel bank to convert them to digital. What protocols are to be used? |
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| To connect the switch to the channel bank? |
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| To connect Blueworx Voice Response to the channel bank? |
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| You need to consider if and how to integrate the voice applications into a wider network. |
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| Is integration with CallPath required? |
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See Integrating Blueworx Voice Response with Genesys Framework. |
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| Is integration with Cisco Intelligent Contact Management software required? |
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See Integrating Blueworx Voice Response with Cisco ICM software. |
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| Is integration with Genesys CTI required? |
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| Are any of the redundancy features to be used in your configuration? |
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| XML |
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Central Web server with CCXML/VoiceXML applications? |
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| CCXML/VoiceXML applications running in multiple JVMs? |
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| Dual CCXML nodes for call handling? |
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| Java |
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| Central Java application server? |
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| Dual LAN to Java application nodes? |
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| State table |
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| Multisystem single system image? |
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| Dual SSI Database Server with HACMP switchover? |
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| Dual LAN on SSI? |
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| SS7 |
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| Dedicated SS7 Server with Blueworx Voice Response SS7 Client? |
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| Redundant dedicated server? |
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| You need to think about how to integrate the voice applications into your current switch configuration. For more information, see Planning the switch configuration |
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| Does the switch offer queueing? |
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| Is the switch configured with multi-tiered queues? |
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| Will the existing queue configuration work when Blueworx Voice Response is included as an agent? |
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| What kind of power supply do you need? |
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| AC? |
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| DC (-48v)? |
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