The person who estimates your telephony traffic should have a basic knowledge of telephony traffic engineering. If no one in your company has this knowledge, find someone to help you who is familiar with the principles and techniques.
When a large volume of traffic is handled, installing Blueworx Voice Response can have an impact on an existing telephone system. Involve a representative from your telephone service provider, who may be a PABX vendor or a telephone company.
When you have gathered this information, you should involve an automatic call distributor (ACD) engineer or an Blueworx Call Center specialist to help define your needs.