As a platform for a service provider of on demand voice services

Blueworx Voice Response is a proven platform for delivering service provider services. It is an open platform running on AIX with CCXML, and VoiceXML industry-standard programming environments, as well as legacy voice programming environments for its existing customers. Blueworx Voice Response is resilient and highly scalable, as a result of its:

IBM pSeries, PCI telephony adapter and AIX support, which meets NEBS compliance.
High scalability, with up to 480 channels per pSeries system, or clusters of systems for large installations.
Highly-scalable and redundant SS7 software, when connected to a service provider's wired or wireless switches.
VoIP/SIP software, enabling the platform to support next generation service provider networks with both existing service provider applications or services and new on demand next generation services.
High-performance platform that allows some mass calling applications to be run.
Scalable, redundant and resilient centralized application management:
- for VoiceXML and CCXML programming environments through application servers such as WebSphere Application Server
- for state table and custom server applications to over 2000 ports, through IBM HACMP and WebSphere Voice Response Single System Image (SSI) clusters. Unified Messaging for Blueworx Voice Response can use this scalability to provide voicemail support for large systems.

By adding WebSphere Voice Server, the service provider applications can support conversational speech and make the caller interaction more natural and friendly manner. They can also drive new services that are not easily achievable with DTMF interaction.

Other key on demand features of Blueworx Voice Response include the optimized variable costs model that allows you to manage the channel licenses you own through the product's Licence Use Management tools. These licenses are then only activated when channels are Enabled. This provides the flexibility to use licensed channels across whichever system or site that needs them to handle the dynamic application load.