This
feature adds the following capabilities to your system:
- Support for interaction with analog display services interface
(ADSI)
devices
- A development environment to create and manage ADSI
scripts
- Support for the transmission of ADSI functions to
ADSI devices with real-time
variable substitution
- Support for the receipt of alphanumeric
data from ADSI devices
Blueworx Voice Response provides
ADSI function as standard, allowing applications to use
the special functions provided by ADSI telephones. These telephones
have display
panels and programmable keys which can make user interaction with
the voice
program more user friendly. Some ADSI telephones also incorporate
a Mondex
card reader to enable Mondex smart cards to be updated.
Blueworx Voice Response provides
the ability to send and receive ADSI data, enabling the
keys to be programmed to suit the particular circumstances of the
call, and
short messages to be displayed on the telephone screen. The data transmitted
to an ADSI telephone conforms to the Bell Communications Research
(Bellcore)
standard, and can be of two different types:
- Server display control (SDC)
- This type of data is sent when a voice
application involves a continuing
connection between the ADSI generating device, such as Blueworx Voice Response, and
the ADSI
telephone.
- Feature download management
(FDM)
- This allows a number of alternative display
and key setups (overlays)
to be downloaded and stored in the ADSI telephone. These overlays
can be selected
by SDC actions or by various signals (events) occurring at the telephone.
Blueworx Voice Response supports
both data types.
Blueworx Voice Response contains
the following components to support ADSI devices:
- A script language to enable you to write the control information
and programs.
This language also allows for parameter substitution points at which
parameters
passed from Blueworx Voice Response can
be included in the downloaded data.
- Online help and the Blueworx Voice Response for AIX:
Programming for the ADSI Feature, which describe how to create
ADSI script source files using the language provided, and how to convert
them
into ADSI scripts which can be interpreted by an ADSI telephone.
- A user interface to assist with the following tasks:
- The addition of ADSI script source files to a voice application
database.
- Compilation of the script source files into a form
that is recognized
by ADSI telephones.
- Specification of the parameter data that
is to be included in the ADSI
scripts.
- System actions to enable the ADSI data
to be sent to and received from
an ADSI telephone using the programmable keys or a Mondex card reader.
Note: Blueworx Voice Response does
not support sending ADSI data to an on-hook
telephone.