Procedure

1. Parameter: At the Welcome window, select Configuration —> System Configuration —> Change.
2. Click Channel.
   
   

   

   
   
3. Displaying the Channel parameters: Open the channel. The channel buttons are labeled with the trunk identifier and the channel number (for example on the button labeled 01/02, 01 means trunk 1 and 02 means channel 2).

   The system displays the existing values of all the parameters that apply to that channel.

   
   

   

   
   
4. Assigning the channel to a channel group: Every channel must be assigned to a group. Set the Channel Group to the correct channel group number.
5. Dialed number information: If you plan to use dialed number information (see Configuring Blueworx Voice Response to get the called and calling numbers), set the Phone Number parameter to the 1- to 12-character string (digits 0 through 9, letters A, B, C, or D) that is to be used to identify the channel. You can use this string with the area code to retrieve an application profile that calls an application that answers incoming calls on this channel if the dialed number information is not available.
6. Exchange data link: If you plan to use an exchange data link (see Configuring Blueworx Voice Response to get the called and calling numbers), you must specify an EDL Message Info Line Identifier (the code that the switch uses to identify this channel when it transmits information via the exchange data link). This identifier must be the same length as the EDL Line Identifier Number Length parameter in the Exchange Data Link parameter group.

   Also, set the Phone Number parameter to the 1- to 12-character string (digits 0 through 9, letters A, B, C, or D) that is to be used to identify the channel. You can use this string with the area code to retrieve an application profile that calls an application that answers incoming calls on this channel if the dialed number information is not available.

7. Channel identification: If you plan to use channel identification to determine which application is to answer a call (see Channel identification), you must set the Phone Number parameter to the 1- to 12-character string (digits 0 through 9, letters A, B, C, or D) that is to be used to identify the channel. You can use this string with the area code to retrieve an application profile that calls an application that answers incoming calls on this channel.
8. Copying the channel definition to define further channels: When you have defined a channel, you can use that definition to create other channel definitions. To copy a channel definition, follow the procedure in Using system parameter templates. Then return to this procedure to edit the definitions as appropriate.
9. Close the Channel window and click File —> Save.

Although the System Configuration window is still displayed, the channel has been defined.