Parameters for VIRTUAL_ASSISTANT_NU_WORKFORCE Call Feature

These are the parameters that are required for the VIRTUAL_ASSISTANT_NU_WORKFORCE Call Feature

Table 1. Parameters for VIRTUAL_ASSISTANT_NU_WORKFORCE Call Feature
Name Description
Name Name of the call feature
Description Description of the call feature
Type VIRTUAL_ASSISTANT_NU_WORKFORCE
Parameters List of call feature specific entries - see table below
Weight A value determining how often to use the Call Feature, when multiple features of the same functionality, locale and priority are present. The higher the weight in relation to weights of these other features, the more often this feature will be used. For more information on how BVR uses Weight and Priority to provide load balancing and redundancy, please refer to Weight and Priority usage in the Blueworx Platform
Priority Features with a lower priority value will be used before features with a higher priority value. Only if all relevant Call Features of a lower priority are DOWN will a higher priority number Call Feature be used. It is recommended to use bigger numbers when setting up priorities (i.e. 10, 20, 30 instead of 1, 2, 3) to allow for inserting Call Features inbetween existing priority levels. For more information on how BVR uses Weight and Priority to provide load balancing and redundancy, please refer to Weight and Priority usage in the Blueworx Platform
Down Retry Interval The amount of time before trying to use a Call Feature again once it has been determined to be DOWN. BVR will attempt to use it again sooner if no alternative options exist for the task on the application.
HTTP Proxy Group The HTTP proxy group that will be used to make http/https requests on behalf of this call feature. If no proxy is currently up, we will reattempt using the highest priority one. If not set, no proxy will be used.
Timeout The timeout BVR will use on messages to this call feature to abort the attempt and report an error. If set to 0s, BVR will wait indefinitely. Defaults to 0s.
Table 2. Parameters
Name Description
JSON Credentials The JSON containing the Dialogflow credentials. This can either be the actual JSON string or a reference to a file:// or http:// URL. Note that if a URL is provided, the JSON will be fetched and stored in the database - it will never re-fetch it unless the call feature is updated.
Locale The locale for the Call Feature
Agent ID Your google account encrypted agent ID. You can get this from the URI that you view your DialogFlow CX project from - e.g. https://dialogflow.cloud.google.com/cx/projects/my-project/locations/us-central1/agents/e7a113aa-4691-4561-9b7a-be164fc112c5/flow has the AgentID as 'e7a113aa-4691-4561-9b7a-be164fc112c5'.
Project ID Your google account project ID. This can be retrieved with from DialogFlow CX project or from the JSON credentials.
Google Server Location The host google server region, e.g. 'us-central-1'