Possible problems

Potential causes of errors when you create the certificate request are described, with solutions.

Any errors that arise when you create the certificate request are likely to occur for one or more of the following reasons:

• Not being the user who runs Blueworx Voice Response (by default, dtuser)
• A certificate with the label wvr_server_certificate already exists in the database
• A certificate request with the label wvr_server_certificate already exists in the database

You can view the certificates and certificate requests in the database by running the following commands:

wvrcert -cert -list -db $SYS_DIR/voip/keyring.db -stashed
wvrcert -certreq -list -db $SYS_DIR/voip/keyring.db -stashed

You can then delete certificates and certificate requests in the database by running the following command (changing the value of label where appropriate):

wvrcert -cert -delete -label wvr_server_certificate -db $SYS_DIR/voip/keyring.db -stashed
wvrcert -certreq -delete -label wvr_server_certificate -db $SYS_DIR/voip/keyring.db -stashed