DeleteUserGreeting

Purpose

Use DeleteUserGreeting to delete the voice data that speaks a particular greeting for a specific profile ID.

A screen capture of the Action DeleteUserGreeting window

Description

DeleteUserGreeting removes the greeting, either from the temporary workspace in which the system holds it until it is saved, or from disk.

Each application profile can have up to 255 greetings. You can share a greeting among several mailboxes or have one or more greetings assigned to each mailbox. The value in the Caller : Mailbox : Owner status system variable (SV102) can be checked to determine which greeting to play.

Note: You can only delete a user greeting from Voice in Workspace if you created it with RecordUserGreeting in your current session and have not saved it. The temporary workspace is cleared when you end the session.

Parameters

The parameters for DeleteUserGreeting identify the user greeting to delete and where it is located. This action deletes a greeting either from workspace (Voice in Workspace) or from disk (Voice on Disk). If the voice data is in workspace, there are no parameters. If the greeting is stored on disk, the parameters are:

Profile ID. Identifies the application profile with which the greeting is associated.
Greeting ID. Identifies the greeting. Valid values are 1 through 255.

Possible results

DeleteUserGreeting can have one of the following results:

Succeeded: The voice data was deleted.
Failed: The voice data was not deleted.
Voice Record Not Found: The system did not find a greeting for the application profile and greeting defined by the parameters.

ASCII syntax

When using an ASCII editor, code this action with these parameters in the following order:

"IN_WORKSPACE"

Or:

"ON_DISK"
Profile ID
Greeting ID

For example:

label: "Check Edges"
	DeleteUserGreeting("IN_WORKSPACE")
	  edge EDGE_DELETE_VCE_SUCCESSFUL:    successful
	  edge EDGE_DELETE_VCE_UNSUCCESSFUL:  unsuccessful
	  edge EDGE_DELETE_VCE_NO_VOICE:	  no_voice
	;
	DeleteUserGreeting("ON_DISK", SV20, SV108); #SV20...Caller Profile ID
											  # SV108...Caller Greeting ID

The parameters and edges are described above under "Parameters" and "Possible results". For more information, see Testing a state table using the debugger.