Blueworx Voice Response cannot access a remote 3270 host

When Blueworx Voice Response is part of a data communications network, and you know that the network is operating correctly but Blueworx Voice Response is having difficulty accessing a remote 3270 host, check the following:

For Blueworx Voice Response to communicate with a remote 3270 host, SNA must be installed, SNA profiles must be created on the Power System, and SNA (with all the network connections) must be started.

Blueworx Voice Response for AIX: Installation describes how to determine whether SNA is ready. Use this information to ensure that the correct profiles have been created, and to start SNA and the connection if necessary.

Has the 3270 option been installed?

For Blueworx Voice Response to recognize the 3270 connection, the value of the 3270 Installed parameter in the Application Server Interface parameter group must be Real Mode. Use the information provided in Blueworx Voice Response for AIX: Configuring the System to correct it.

Are configured 3270 sessions available?

Blueworx Voice Response requires a ready 3270 session to enable it communicate with a remote 3270 host. Use the information provided in Blueworx Voice Response for AIX: Configuring the System to review the status of 3270 sessions.

If all the sessions are initializing, allocated, or emulating, you need additional sessions. Use the information provided in Blueworx Voice Response for AIX: Configuring the System to configure additional sessions.

If a session is disabled, use the information provided in Blueworx Voice Response for AIX: Configuring the System to restart the disabled session (or sessions).

If no sessions have been configured, use the information provided in Blueworx Voice Response for AIX: Configuring the System to configure sessions.

If all else fails, recycle Blueworx Voice Response (shut it down and restart it). Use the information provided in Blueworx Voice Response for AIX: Configuring the System to quiesce any active sessions first.