When the Blueworx Voice Response hardware powers up and initializes correctly but the software
does not start, check the following:
- Did you use the vae.setuser tool to create the Blueworx Voice Response account
ID?
- Blueworx Voice Response starts initializing automatically when you log on to the account
defined as the Blueworx Voice Response AIX account. If you try to start the software any other
way, it might not start (and even if it does, it will not run correctly).
Create the account (with all of the correct privileges and environment definitions)
by using the tool called vae.setuser. Blueworx Voice Response for AIX: Installation describes how
to use vae.setuser.
- Do you have enough disk space free?
- To enable it to start, Blueworx Voice Response requires enough free space in both of
the file systems it uses (/home and /usr).. To find
out whether you have enough free space, log on as root, type df and
press Enter. Check the amount of free space displayed. If you do
not have enough, clean up the file systems and recover space. Check the /home/dirTalk/current_dir/oamlog directory for any old error log
and oamtrace files that you no longer need and can delete to recover space.
If you have spare capacity on your hard disk, you can increase the size of
some of you file systems. See Using SMIT to increase the size of your file system:.
- Is the AIX maxuproc parameter set high enough?
- AIX includes a parameter that defines the ceiling on how many processes
can start. If the value of the parameter is too low, Blueworx Voice Response cannot start the
processes it needs. If the parameter is set to a high-enough value but a large
number of processes are already running, Blueworx Voice Response cannot start.
Blueworx Voice Response for AIX: Installation introduces
user processes and describes how to find out and change the number allowed
(if necessary). If the value of the maxuproc parameter is already high enough,
type ps and press Enter to determine whether an unusually
large number of processes are already running.
- Is the tasklist.data file missing or is there more than one
instance of it?
- Blueworx Voice Response starts the processes listed in the tasklist.data file.
If the file is missing, the system cannot start.
The tasklist.data file
is located in the directory identified by the value of the $SYS_DIR variable
in the profile for the Blueworx Voice Response AIX account ID. Blueworx Voice Response for AIX: Installation contains
instructions for checking on the tasklist.data file.
- Are the Blueworx Voice Response parameter files corrupted?
- The Blueworx Voice Response configuration is defined by the values of the Blueworx Voice Response system
parameters. The configuration includes initialization information (such as
the status to assign to trunks at system initialization). Without the parameter
file, the system cannot start.
The Blueworx Voice Response system parameter file is called rd.data and is stored in the directory identified by the value of $SYSPARM_DIR as defined in the profile for the Blueworx Voice Response AIX account
ID. Blueworx Voice Response for AIX: Installation introduces the system parameter file and describes
how to restore it if it is corrupted.
- Are you using an SSI cluster?
- If you are, ensure that:
- The clients and servers are configured correctly
- The network is available
- The database and any voice servers are up and running
- The voice and custom server filesystems of the correct server are NFS-mounted
on the clients
For information on the above, see the section on creating and managing
a single system image in Blueworx Voice Response for AIX: Configuring the System.