Ring off pulse exceeded expected width

Blueworx Voice Response detected a ring off pulse from the switch that was longer than expected. This could be due to incorrect configuration of the telephony protocol, the `Ringing Off Maximum' system parameter being too short, or an error in the signalling software.

If this error occurs frequently, check that the correct protocol has been selected on Blueworx Voice Response and the switch, and that the `Ringing Off Maximum' system parameter for Blueworx Voice Response and the switch are compatible. If the problem persists, contact Blueworx Support. To help solve the problem, have the following available when you call: - Details of the switch and Blueworx Voice Response telephone setup - Details of the version of Blueworx Voice Response you are using, along with details of any PTFs that have been applied. - A system-level trace of the problem




Log, System Monitor